FAQs

Frequently Asked Questions (FAQs)

General Questions
What is ALASTIN Skincare?
ALASTIN Skincare® is a collection of scientifically proven, clinically tested products designed for daily skincare regimens and to enhance the results of cosmetic rejuvenating procedures. Our products feature innovative technology to help your skin look and feel its best.

Are your products safe for all skin types?
Yes, our formulations are designed to be gentle yet effective. However, if you have extremely sensitive skin or specific dermatological conditions, we always recommend consulting with your dermatologist or skincare professional before introducing new products to your routine.

Orders & Payments
What currency do you use?
All prices displayed on our website are in US Dollars ($).

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as modern secure payment options like PayPal, Apple Pay, and Google Pay.

Shipping & Delivery
Do you ship internationally?
Yes! We provide worldwide shipping. No matter where you are located, we will deliver your skincare favorites right to your doorstep.

How long will it take to get my order?
Domestic Orders (US): Typically take 3 to 5 business days for standard shipping.

International Orders: Usually take 7 to 14 business days, depending on the destination country and customs processing.

How can I track my order?
Once your order ships, you will automatically receive a shipping confirmation email containing your tracking number and a link to track your package in real-time.

Returns & Refunds
What is your return policy?
We want you to love your skin. If you are not completely satisfied with your purchase, you can return your product within 30 days of delivery for a full refund or exchange.

How do I start a return?
To initiate a return or exchange, please reach out to our customer support team at [email protected] with your order number, and we will guide you through the process.

Contact Us
Still have questions?
We are always happy to help! You can reach our dedicated customer support team directly by emailing [email protected].